SYNOPSIS
Date: June 6, 1986 ISBN-10: 067162248X ISBN-13 :978-0,671,622,480
Wall of silent resentment none of your business from the people you love … you listen to any party seems to hear other parameters … your heart drift when people talk about other matters to you.
Interpersonal skills is a manual communication skills can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing the relationship between these “roadblocks” damage, increased defense, offensive or dependence. He explained how to get to listen to, insist on their own, resolve conflicts, problems at work and the ability of others. These skills will help you communicate calmly, even in tension.
Interpersonal skills will tell you
* How to get your needs met using simple assertion techniques
* The body language often speaks louder than words
* How to use silence as a valuable communication tool.
* How to upgrade to family disputes, lovers’ quarrels, and other heated debate
Two thought-provoking and practical, filled with workable ideas interpersonal skills, you can use it to improve your communication in a meaningful way, every day.
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