Publication Date: May 8, 2012 ISBN-10: 1111186774 ISBN-13 :978-1111186777 Edition: 7
This authoritative, best-selling text introduces the latest skills and technology, the real situation of crisis management. Six-step model clearly illustrates and clarifies the people deal with the crisis: the definition of the problem, to ensure the safety of customers, providing technical support, check the alternatives, a plan, and get commitment to the process. Advantage of this model, and then establish specific strategies to deal with different crisis situation, the dialogue in many cases, doctors may use and personal crisis, along with countless new video, DVD and through CourseMate (both of which are can be purchased the text), the text and demonstrate crisis intervention techniques to ensure that you not only understand the theoretical basis of the theory of crisis intervention, but also know how to apply them in crisis situa
