Publication Date: August 14, 2011 | ISBN-10: 1466231327 ISBN-13 :978-1466231320
The publication of the IT Infrastructure Library ® (ITIL ®), published in 2011, introduced several new processes and new concepts, the success of IT service management within the organization is crucial. From technology provider to the service provider to provide a true partner of the business, its development, the concept of service management is becoming increasingly important for companies excel in a competitive environment.
This book, the concept of “foundation level knowledge of IT Infrastructure Library ® ITIL ® V3 and ITIL IT Service Management ITIL ® 2011” to provide readers prepare readers to succeed ITIL ® 2011 ® foundation certification exam , as well as to obtain new insight into how IT can truly meet the business needs. These concepts can help the IT aligned business needs.
IT Infrastructure Library ®, through the principle of centralized services, IT and business requirements, and the corresponding tools. Has become the de facto standard for IT service management, ITIL ® has quickly spread to all over the world.
Author: ITIL ® expert coach who taught thousands of students and hundreds of organizations, “IT Service Management ITIL ® 2011 provides a reader describes this method of IT services without the cost of the regular classroom curriculum. Mainly provide information, must be the focus of the ITIL ® Foundation exam, this book goes beyond these basics, but also to provide a real understanding of the ITIL ®, IT / business to further as a valuable part of the adjustment, you knowledge and ability. Using the case study method, the real question was discussed, said the challenges encountered almost every IT organization.
This book is the access to online mock examinations are constantly updated, new materials support. Based on reader input and the latest ITIL ® Foundation syllabus, this book has been updated to provide readers with the most advanced and up-to-date exam preparation materials.
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